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1. Overview & Studio Philosophy

Welcome to The Lovers Eclectica (thelovers.com.au). We are an independent ceramic studio based in the Adelaide Hills, South Australia, crafting high-fire stoneware tableware and sculptural vessels. By visiting our website, purchasing our collections, or interacting with our studio, you agree to comply with and be bound by the following terms and policies.

2. Privacy & Personal Information

When you purchase a piece from our store, subscribe to our mailing list, or get in touch, we collect personal information necessary to fulfill your order and share our creative updates.

• What We Collect: Your name, billing and shipping address, email address, phone number, and transaction history. We also automatically receive your computer’s internet protocol (IP) address to help us understand browser and traffic data.

• How We Use It: This information is used strictly to process transactions, dispatch your orders via our trusted courier partners, manage studio correspondence, and (if you have opted in) send occasional updates regarding batch drops.

• Data Security: Your payment details are processed securely through our encrypted e-commerce gateway. We never sell, trade, or rent your personal information to third parties.

3. Orders, Dispatch & Shipping

• Small-Batch Production: Because our ceramics are handmade, hand-glazed, and fired in intentional batch drops, standard order processing and dispatch take between 6 to 10 working days.

• Shipping Rates & Carriers: Shipping is calculated at checkout based on weight tiers and your delivery destination within Australia using reliable multi-carrier services.

• Local Pickup: If you selected local studio pickup in the Adelaide Hills/South Australia, you will receive an email notification with instructions when your piece is ready.

4. Damaged, Faulty, or Broken Goods

We take meticulous care in wrapping our high-fire stoneware in eco-friendly, protective materials to ensure safe transit. However, accidents can occasionally happen:

• Inspection Window: It is the buyer's responsibility to inspect all items immediately upon delivery.

• Reporting Damage: If your piece arrives broken or damaged in transit, you must notify us via email within 48 hours of delivery, accompanied by clear photographs of both the damaged item and the original packaging.

• Resolution: Once verified within this 48-hour window, we will gladly arrange a replacement (if available in our current batch) or a full refund. Claims made outside this window cannot be covered by transit insurance. This is in addition to your rights under Australian Consumer Law.

5. Change-of-Mind & Returns

Because our ceramics are high-fire functional art pieces created in limited batch quantities:

• No Change-of-Mind Refunds: We do not offer refunds for change of mind.

• Exchanges: We want you to love your pieces in your space, so we are happy to accept exchanges within 7 days of delivery for unused items in their original, undamaged packaging.

• Return Shipping: All return shipping costs and transit risks for change-of-mind exchanges are the responsibility of the buyer. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website—including photography, studio imagery, product descriptions, brand copywriting, logos, and ceramic designs—is the intellectual property of The Lovers. It may not be reproduced, copied, or used commercially without our express written permission.